Forum Discussion

Radx's avatar
Radx
Explorer | Level 3
2 years ago

Team members seem to be using 0B, even though they access content larger than that.

Hi i have a subscription for my users on dropbox. They are able to upload and download files how ever their usage still reads 0 bytes. Why would that be so? and at what point do we see a change in us...
dropbox business
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Radx, thanks for posting today!

 

Assuming that they are uploading files to your Dropbox account, which sounds like it's a Business team from your description, then the quota should change.

 

Are they uploading directly to the site, or using the desktop or mobile app? What does the quota usage show on this page?

 

This will help me to assist further!

Radx's avatar
Radx
Explorer | Level 3
2 years ago

They are mostly using the desktop app. We are using 0.9TB of 5TB. Some users are showing that they are using space others its the 0 bytes

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you attach a screenshot showing this information from a user experiencing this issue on your team? 

    • Radx's avatar
      Radx
      Explorer | Level 3
      2 years ago

      • Radx's avatar
        Radx
        Explorer | Level 3
        2 years ago

        So that is the screenshot, and we are contemplating removing the 0 bytes users from the subscription since it appears they aren't using any of the space at all.

         

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