Forum Discussion

Radx's avatar
Radx
Explorer | Level 3
2 years ago

Team members seem to be using 0B, even though they access content larger than that.

Hi i have a subscription for my users on dropbox. They are able to upload and download files how ever their usage still reads 0 bytes. Why would that be so? and at what point do we see a change in us...
dropbox business
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Storage space
Radx's avatar
Radx
Explorer | Level 3
2 years ago

They are mostly using the desktop app. We are using 0.9TB of 5TB. Some users are showing that they are using space others its the 0 bytes

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you attach a screenshot showing this information from a user experiencing this issue on your team? 

  • Radx's avatar
    Radx
    Explorer | Level 3
    2 years ago

    • Radx's avatar
      Radx
      Explorer | Level 3
      2 years ago

      So that is the screenshot, and we are contemplating removing the 0 bytes users from the subscription since it appears they aren't using any of the space at all.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the image, there's two possibilities here. Either those users aren't using any data, so they're using up a license without contributing any data.

         

        Another idea is that they're not signed into their own accounts, somehow, and they're using another person's email to login to Dropbox. It's unlikely, but still a chance it could happen.

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