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Radx's avatar
Radx
Explorer | Level 3
1 year ago

Team members seem to be using 0B, even though they access content larger than that.

Hi i have a subscription for my users on dropbox. They are able to upload and download files how ever their usage still reads 0 bytes. Why would that be so? and at what point do we see a change in us...
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Could you attach a screenshot showing this information from a user experiencing this issue on your team? 

Radx's avatar
Radx
Explorer | Level 3
1 year ago

  • Radx's avatar
    Radx
    Explorer | Level 3
    1 year ago

    So that is the screenshot, and we are contemplating removing the 0 bytes users from the subscription since it appears they aren't using any of the space at all.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks for the image, there's two possibilities here. Either those users aren't using any data, so they're using up a license without contributing any data.

       

      Another idea is that they're not signed into their own accounts, somehow, and they're using another person's email to login to Dropbox. It's unlikely, but still a chance it could happen.

      • pmcclave's avatar
        pmcclave
        New member | Level 2
        1 year ago

        Hi Jay. I saw your reply to someone's question regarding storage showing as 0bytes.  We have the same issue and the member who is showing as 0bytes is one of two who saves files constantly, so this can't be the case and they are signed in with their email.  They are having issues with Dropbox loading on their laptop recently. But are working on the group folder eveyday using their office PC. I have attached a screenshot.

         

         

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