Forum Discussion

Radx's avatar
Radx
Explorer | Level 3
2 years ago

Team members seem to be using 0B, even though they access content larger than that.

Hi i have a subscription for my users on dropbox. They are able to upload and download files how ever their usage still reads 0 bytes. Why would that be so? and at what point do we see a change in us...
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Radx's avatar
Radx
Explorer | Level 3
2 years ago

So that is the screenshot, and we are contemplating removing the 0 bytes users from the subscription since it appears they aren't using any of the space at all.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the image, there's two possibilities here. Either those users aren't using any data, so they're using up a license without contributing any data.

 

Another idea is that they're not signed into their own accounts, somehow, and they're using another person's email to login to Dropbox. It's unlikely, but still a chance it could happen.

  • pmcclave's avatar
    pmcclave
    New member | Level 2
    2 years ago

    Hi Jay. I saw your reply to someone's question regarding storage showing as 0bytes.  We have the same issue and the member who is showing as 0bytes is one of two who saves files constantly, so this can't be the case and they are signed in with their email.  They are having issues with Dropbox loading on their laptop recently. But are working on the group folder eveyday using their office PC. I have attached a screenshot.

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey pmcclave, thanks for the nudge here.

       

      Do you see the same thing if you login to your admin account from a different browser or a private browsing window?

      • pmcclave's avatar
        pmcclave
        New member | Level 2
        2 years ago

        Hi Hannah

         

        Yes it still shows the same info when on a different browser. As my colleague is having issues and our IT department can't understand what is wrong, they are suggesting we start to use One Drive for the team folder. I would prefer to stick with Dropbox as we have for quite a few years now without any issues until now.  My colleague has over 800 files syncing on his laptop, but on the PC it is uptodate.

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