Forum Discussion

Radx's avatar
Radx
Explorer | Level 3
2 years ago

Team members seem to be using 0B, even though they access content larger than that.

Hi i have a subscription for my users on dropbox. They are able to upload and download files how ever their usage still reads 0 bytes. Why would that be so? and at what point do we see a change in us...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey pmcclave, thanks for the nudge here.

 

Do you see the same thing if you login to your admin account from a different browser or a private browsing window?

pmcclave's avatar
pmcclave
New member | Level 2
2 years ago

Hi Hannah

 

Yes it still shows the same info when on a different browser. As my colleague is having issues and our IT department can't understand what is wrong, they are suggesting we start to use One Drive for the team folder. I would prefer to stick with Dropbox as we have for quite a few years now without any issues until now.  My colleague has over 800 files syncing on his laptop, but on the PC it is uptodate.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, pmcclave.

     

    Apart from the issue with the used space in the Admin console, can you please clarify what other issues this member is having?

     

    Regarding the space usage, what does the member in question see, when checking the plan page in their own account settings?

  • pmcclave's avatar
    pmcclave
    New member | Level 2
    2 years ago

    Hi Hannah

     

    My colleague can see the same info that I can see, which is Using 158.6 GB of 5 TB. No idea why it shows as 0bytes against his member profile when he uploads the most files along with me.

    The main issue is the fact that we can't get Dropbox to work on his laptop, when it was previously.  It is saying it is syncing over 800 files, yet it doesnt say syncing issues but his Office PC on the same account says no issues and all up to date.

    My colleague has sent a support ticket#24366036 but hasnt had a response yet.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey pmcclave! From what I can see, the support agent handling the ticket has replied back, so your colleague can check out his email address again and he should be able to see the response.

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