Forum Discussion

Radx's avatar
Radx
Explorer | Level 3
2 years ago

Team members seem to be using 0B, even though they access content larger than that.

Hi i have a subscription for my users on dropbox. They are able to upload and download files how ever their usage still reads 0 bytes. Why would that be so? and at what point do we see a change in us...
dropbox business
Quota
Storage space
pmcclave's avatar
pmcclave
New member | Level 2
2 years ago

Hi Hannah

 

My colleague can see the same info that I can see, which is Using 158.6 GB of 5 TB. No idea why it shows as 0bytes against his member profile when he uploads the most files along with me.

The main issue is the fact that we can't get Dropbox to work on his laptop, when it was previously.  It is saying it is syncing over 800 files, yet it doesnt say syncing issues but his Office PC on the same account says no issues and all up to date.

My colleague has sent a support ticket#24366036 but hasnt had a response yet.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey pmcclave! From what I can see, the support agent handling the ticket has replied back, so your colleague can check out his email address again and he should be able to see the response.

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