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Gofi's avatar
Gofi
Explorer | Level 4
5 hours ago

There are invisible files taking up my Dropbox space and I can't delete them.

Dropbox Plan I pay for 3 TB    A large UpdraftPlus backup was uploaded to my Dropbox. The files appeared briefly in Recent, but the actual folder has never been visible in All files. Sear...
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Gofi's avatar
Gofi
Explorer | Level 4
4 hours ago

There is nothing in “Backups.”

Updraft has its own names for its invisible folders. I searched for those proprietary paths, but they are completely hidden.

But I have now discovered that it is connected to an Updraft app. If I delete that app, will the invisible folders also disappear?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hey Gofi, hope you don’t mind if I jump in here. 

I can’t guarantee that disconnecting the app from Dropbox will have any impact on your current usage.

However, can you send me a screenshot of your Subscriptions page here first? I can take a look and we’ll go from there.

  • Gofi's avatar
    Gofi
    Explorer | Level 4
    2 hours ago

    Here is the 

    It seems that the UpDraft files are gone! Now I have my 3TB back. Is this right?????

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 hour ago

      It looks like you’re under-quota once more indeed!

      You’re no longer seeing the error message in your screenshot stating that you have no space, correct?

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