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Forum Discussion

chrisryanphotog's avatar
chrisryanphotog
Explorer | Level 4
3 years ago
Solved

Trying to copy a folder from an external drive to Dropbox, but get error about the disk space.

Hi all, I have just upgraded to Dropbox with 2 TB of storage. I am trying to copy a folder of 76.62 GB from an external hard drive to Dropbox which has 1.84 GB in it. I am getting the message: Not ...
desktop
Mac
Storage space
sync
  • Walter's avatar
    Walter
    3 years ago

    There should be an option for this in the app's preferences under the Sync tab, Chris. 

     

    Can you give it a go and let me know if this helps? 

chrisryanphotog's avatar
chrisryanphotog
Explorer | Level 4
3 years ago

Hi Walter,

Yep, I have the app preferences set to New Files Default: Online only. I'll let you know if I continue to have problems.

Thanks for your help.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No worries chrisryanphotog - just let me know if anything comes up! 

  • chrisryanphotog's avatar
    chrisryanphotog
    Explorer | Level 4
    3 years ago

    Hi Walter,

    I'm still having trouble backing up an external hard drive. The Dropbox app won't recognise it. It's plugged in and the Finder on my MacBook Pro displays it and it's contents will open but the Dropbox app asks me to Add a Backup, plug in an external hard drive. Please advise if you can.

    Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey chrisryanphotog, can you check this out, to make sure that your external drive is supported?

      • chrisryanphotog's avatar
        chrisryanphotog
        Explorer | Level 4
        3 years ago

        Yes, this helps. My external hard drive is encrypted. I want to copy the externeal hard drive to Dropbox, reformat the drive then copy everything back. I am now copying all the folders on the drive to Dropbox by drag and drop but I get the message: Not enough disk space to copy... I have set my preferences to Online Only. Why is this taking up disk space on my computer?

        Thanks

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