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jjk382yahoocom's avatar
jjk382yahoocom
New member | Level 2
13 hours ago

Unable to find the 386GB taking up space on my account. My folder shows 2 files.

unable to find my 386gb ish excess data use. properties tell me zero size on disk 3 files 6 folders. data going to be killed off 13th March 2025
desktop
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
13 hours ago

Hey jjk382yahoocom, I'd be happy to investigate further.

Keep in mind that it's best to check online in order to have a clear idea of your account's quota. 

Can you kindly check your account's plan page, and let me know what it reports? If you can send a screenshot too, that'd be welcome.

It should specify what's taking up your Dropbox quota. Could it be that you have any active Backups or shared folders that are taking up your space?

Keep me posted, and we'll take it from there!  

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