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NRich's avatar
NRich
New member | Level 2
1 year ago

Where are the files that are using up my storage space?

Hello,

 

My Dropbox account says I am over my storage limit; however, I don't see anything that's taking up the storage space. I previously had this account connected to a website with the Updraft plug-in. This box was used to store the website back-up files. Which, are what I'm looking for. I can see a folder called Apps>UpDraftPlus.com; however, when I click into the folder there aren't any files. There is nothing else attached to this account. No other files. 

 

There is a folder called PC, however. I have not placed any personal files in this Dropbox account nor have I authorized Dropbox to sync things from my computer.

 

Dropbox is saying I'm over my storage limit but the problem is I can't see any files that are taking up the storage. I'm looking for the last upload from the Updraft account. Is anyone able to tell me how to see the files that are consuming the storage?

Storage space

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the nudge here, Jami T, and sorry to hear about this.

    Can you go to this page and follow the steps here, to see the size of your files and calculate the size of your folders and see what you can find?

    Thanks.

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