Forum Discussion

maVenmills's avatar
maVenmills
New member | Level 2
4 years ago

Why am I being prompted to upgrade to see my files due to my account being full?

Hello everyone.   I'm trying to check for an old document that is important to me, regarding my education at university.  I remembered I had used Dropbox for quite a long time, but now when I go ...
Quota
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi @maVenmills 

 

Dropbox hasnt changed free quota spaces. If you are over quota you cannot add to the files, but, you can download and delete. You can do this via the software on the computer or the website at www.dropbox.com/home.

  • maVenmills's avatar
    maVenmills
    New member | Level 2
    4 years ago

    Hi Mark,

     

    This is not a solution, unfortunately.

     

    When I click on that link, or attempt to view my dropbox online, I am presented with an unavoidable "Upgrade your plan now" with no way of skipping / getting past.

     

    It appears to me, that they're holding my data as ransom until I upgrade, even though at one stage, my limit was not 2GB and I wasn't paying.  Even my profile says "3.76GB of 3.75GB used" - I had bonus +250MB increments due a loyalty/friend bonus at some point.   

     

    I will try installing the desktop application, however I am not confident based on this new "pay up or else" experience of Dropbox.

     

    I certainly won't continue using them once I have established which data I need backed up.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi maVenmills, hope you’re doing well. 

       

      Just like Mark mentioned, if your Dropbox account went over-quota, you won’t be able to add new files, but you should be able to access your old ones. 

       

      However, can you send me a full screenshot of what you see on your end? I’d like to take a closer look, if that’s alright.

       

      Thanks!

      • madebyanton's avatar
        madebyanton
        New member | Level 2
        3 years ago

        I have the same issue, can you help?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!