Forum Discussion

Looking4File's avatar
Looking4File
New member | Level 2
3 years ago

Why can't I free up space after deleting files?

I deleted ALL files and I still do NOT have space?
Quota
Storage space
oski65's avatar
oski65
New member | Level 2
3 years ago

I have the same issue.  I've began getting a message that I'm at 180% of allotted storage about a month ago.  I have deleted almost everything from my DropBox and continue to get the message that my account is full and will no longer be synched.  I am then presented with options to increase storage space.  Why doesn't DropBox recognize that I have deleted files?

 

My best option at this point is to use OneDrive or some other file sharing solution.  

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to hear about this issue, oski65. 

 

Did you also check your Backups page and there’s nothing there?

  • oski65's avatar
    oski65
    New member | Level 2
    3 years ago

    Was not using Backup so that file was empty.  Deleted EVERYTHING from Dropbox including Vault and it now shows zero usage.  I'll start re-loading and see what happens.

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