Forum Discussion

Looking4File's avatar
Looking4File
New member | Level 2
3 years ago

Why can't I free up space after deleting files?

I deleted ALL files and I still do NOT have space?
Quota
Storage space
fulldb's avatar
fulldb
New member | Level 2
3 years ago

Hello, so i have a dropbox try 5TB, i was overloaded (5.1TB), deleted files, now it's 4.8TB and i can see that when i clic on my profile avatar. However i still can't upload anything, even small files, still says full.. And when i go to the plan page in settings, there it still says 5.1TB. Seems like an update issue? Hopefully somebody here know how to fix this 🙂

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey fulldb, thanks for reaching out to our Community.

     

    It's possible since you're on a Dropbox Business trial, that your personal space usage in settings is different from the team space usage in the admin console.

     

    Can you check both places and let me know what you see?

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