Forum Discussion

Looking4File's avatar
Looking4File
New member | Level 2
3 years ago

Why can't I free up space after deleting files?

I deleted ALL files and I still do NOT have space?
Quota
Storage space
kevin891's avatar
kevin891
New member | Level 2
3 years ago
Hi, I got account full alert say "Youve reached the limits on your current plan, 6.94 GB of 6.25 GB' so I delete more than 1GB video files, and also remove them from the online trash folder. but the system still show the same account full message and I could not sync either. Any solution on this, thanks. kevin
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey kevin891, sorry to see you're having space issues.

     

    Have you used the steps in this article, to check the size of your files and calculate the size of your folders, to see which files are taking up your space?

     

    Shared folders also take up space in the account of each member, so make sure to check that out as well.

    • kevin891's avatar
      kevin891
      New member | Level 2
      3 years ago
      thanks, I delete more files online, I do see the total size of account is reducing, now, my account can sync again, thanks.
      Meanwhile, I keep getting below error when I tried to comments in this page, I have to try several time, before I can post, please check.
       

       

      • kevin891's avatar
        kevin891
        New member | Level 2
        3 years ago

        below is the error message:

        >>>Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

         

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