Forum Discussion

mfagerbu's avatar
mfagerbu
New member | Level 2
2 years ago

Why did I lose some of my referral Space? My folder last week was 7.75GB (2GB regular + 5.75 referr

My folder last week was 7.75GB (2GB regular + 5.75 referral from years ago). Today my account stands at 4.75GB. Why?   Thank you in advance- not happy.   Mark  
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi mfagerbu, most likely, a temporary promotional offer of 3 GB was removed from your account, since you received that message on your account.

mfagerbu's avatar
mfagerbu
New member | Level 2
2 years ago

If Dropbox is going to take 3GB of storage space- I deserve to know what it was from and why it was removed. I have had it for years.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you attach a screenshot of the referrals page, while hiding any email addresses on it to see what is there?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    https://www.dropbox.com/account/referrals will also show you other space you received towards the bottom of the page. 

     

    Any referrals, if space was removed, would now list on that page as well and say 'Ineligible'. 

  • mfagerbu's avatar
    mfagerbu
    New member | Level 2
    2 years ago

    Nope- it lists nothing as ineligible.

  • mfagerbu's avatar
    mfagerbu
    New member | Level 2
    2 years ago

    And here are my referrals.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi mfagerbu, can I send you an email in order for us to have a closer look into this?

  • mfagerbu's avatar
    mfagerbu
    New member | Level 2
    2 years ago

    Yes. Thank you.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you the email, I'll see you there mfagerbu!

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