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Forum Discussion

renegade909's avatar
renegade909
Explorer | Level 3
2 years ago

Why does the mobile app say I have no storage space on my device when I do?

I have Dropbox iOS app and a Plus account with 2TB space. I'm currently uploading all my phones pictures and videos but started getting a message saying my device storage is full. I checked and I hav...
Mobile
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for bringing this to our attention, renegade909.

 

Can you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

 

Keep me posted!

renegade909's avatar
renegade909
Explorer | Level 3
2 years ago

Hi Hannah, that didn't change anything and I'm still getting the same message.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey renegade909, thanks for the update.

     

    If you haven't already, can you also uninstall the Dropbox app, restart your device and then reinstall it?

    • renegade909's avatar
      renegade909
      Explorer | Level 3
      2 years ago

      It seems to have got rid of the disk space issue, thank you.

       

      Since I reinstalled the app the number of images and videos that need to be uploaded has doubled and it takes a long time. Is there any way to speed up the upload process?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi renegade909, there isn't a method to increase the upload speed on the mobile app, aside from keeping the phone connected to power, if there is low battery, and not using any other network apps during the upload.

About Storage Space

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