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Forum Discussion

Konsider's avatar
Konsider
Helpful | Level 5
4 years ago
Solved

Why is Free Storage Space Removed by Dropbox?

I've been reading through some community posts, and a few people have said similar to the following: They have a free account, have storage of over 20GB, but Dropbox has messaged them to say the spa...
Referrals
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi RRRarchit, when was the last time you accessed your account? If you're not seeing the referrals on this page, then it means that this specific account never had them, which would indicate that either there was another account, or the original account was deleted and recreated later under the same email.

     

    manngroup, how large is the shared folder you're trying to add to your account? Is it possible that it's greater than your available free quota? 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

I’m really glad to hear that, Roymond!

 

It sounds like the Dropbox app had stopped running on your device; it’s difficult though to say why this happened exactly. 

 

However, since you’re seeing the correct storage on your desktop app now, the same should be showing on www.dropbox.com, even before. 

 

If this issue occurs again, give me a shout here, and I’ll be happy to check this for you.

Roymond's avatar
Roymond
Explorer | Level 4
4 years ago

Hi Nancy

You’re correct, www.Dropbox.com is showing the correct amount of storage. Thanks for your help.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No problem at all!

     

    If you need something else, I’ll be around the Community.

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