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Forum Discussion

Konsider's avatar
Konsider
Helpful | Level 5
4 years ago
Solved

Why is Free Storage Space Removed by Dropbox?

I've been reading through some community posts, and a few people have said similar to the following: They have a free account, have storage of over 20GB, but Dropbox has messaged them to say the spa...
Referrals
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi RRRarchit, when was the last time you accessed your account? If you're not seeing the referrals on this page, then it means that this specific account never had them, which would indicate that either there was another account, or the original account was deleted and recreated later under the same email.

     

    manngroup, how large is the shared folder you're trying to add to your account? Is it possible that it's greater than your available free quota? 

RRRarchit's avatar
RRRarchit
Explorer | Level 4
3 years ago

I was getting notifications that my Dropbox was full, but every time I checked my quota on the website, it was not full. Today, I was unable to share a file with someone, and I checked again, and instead of 9.25 GB of space, it said I only have 2 GB, which of course I was way over. I've removed most of my files now, but I want my storage space back. I was an early adopter and referred many users here. How can I get my storage space back?

 

Thanks

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey RRRarchit, thanks for reaching out to us.

 

Space earned by referrals or by completing the Dropbox 'getting started' checklist, is permanent and would not get removed.

 

Did you perhaps redeem some kind of promotion that has now expired?

 

Or are you maybe looking at a different Dropbox account?

  • RRRarchit's avatar
    RRRarchit
    Explorer | Level 4
    3 years ago

    No, and No.

    I earned ALL of that space from referrals, and now it appears to be gone. I only have one Dropbox account. Thanks

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