Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

poppadoble's avatar
poppadoble
Explorer | Level 3
4 years ago

Your device storage is full

In the Dropbox app under Photos, my iPhone says:   However, my Dropbox has 1.81 GB free: Also, my iPhone has 481.6 MB free:   I've been a Dropbox user for over a decade and am we...
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Arkadiy K., are you receiving this particular error when trying to add new files to your Dropbox app, or is it always showing there, when opening your Photos tab?

 

Have you cleared your Dropbox appā€™s cache, and reinstalled the app, and it still shows?

Meribelman's avatar
Meribelman
Explorer | Level 4
2 years ago

Hi 

 

Similar problem here - Dropbox is showing as occupying 13GB of space on my iphone. I have 36GB left and yet its telling me its full.  Two questions if I may please:

 

1.  Why is it using 13GB and how can I move everything to the Cloud?

2. Why is it telling me my iPhone is full?

 

Thanks!

 

Pete

  • Meribelman's avatar
    Meribelman
    Explorer | Level 4
    2 years ago

    Update - I'ver cleared the cache. Thats reduced it to 6GB, but still would like that 6 to be zero!  Thanks again

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Meribelman, is it possible that you have made some of your files available offline on the Dropbox app?

     

    You can use these steps to find any offline files.

About Storage Space

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