Forum Discussion

bachtenor's avatar
bachtenor
New member | Level 1
2 years ago

4 files are perpetually syncing on Mac OS, and I can't identify which files

Using Dropbox (version 212.4.5767) on iMac (OS X Ventura). App works fine. But when I pull down the menu from the Dropbox icon in the menu bar, it *always* says "Syncing 4 files" I have no idea wha...
desktop
Mac
sync
bachtenor's avatar
bachtenor
New member | Level 1
2 years ago

Yes, I have already clicked View Sync Issues several times. The only option is “personal” and there are no issues

Also I reset hard links and permissions several times. No change.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hope it’s OK if I jump in too, bachtenor. What I want you to try next is to open your local Dropbox folder and see if there are any files that are currently trying to sync in there. Feel free to also send me a screenshot of what you’re seeing.

  • bachtenor's avatar
    bachtenor
    New member | Level 1
    2 years ago

    Thank you for your input. I have looked through my Dropbox folder. Keep in mind there are 279,000 files. I have looked for a non-syncing file, and I see nothing out of the ordinary. All the files have the "synced" icon next to the filename in the desktop windows. But I know I have not actually eyeballed every file.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

      • bachtenor's avatar
        bachtenor
        New member | Level 1
        2 years ago

        Got it. Thank you!

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