Forum Discussion

bachtenor's avatar
bachtenor
New member | Level 1
1 year ago

4 files are perpetually syncing on Mac OS, and I can't identify which files

Using Dropbox (version 212.4.5767) on iMac (OS X Ventura). App works fine. But when I pull down the menu from the Dropbox icon in the menu bar, it *always* says "Syncing 4 files"

I have no idea what these files are. I uninstalled and reinstalled the Dropbox app. And still the 4 files are syncing 24/7. 

When I "view sync issues" it gives no info.

How can I determine what four files are involved here?

 

desktop
Mac
sync

15 Replies

Replies have been turned off for this discussion
Show More
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • uberkuhlgirl's avatar
    uberkuhlgirl
    New member | Level 2
    1 year ago

    Did support ever get you fixed up? We have been waiting for a month for a reply from their advanced team with the same issues on Macs and I wondered if they were able to fix it for you.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi there  Morikone - sorry to hear about this.
    Can you please send us a screenshot of the app's exact status and version as shown in your menu bar/system tray so that we can have a look too?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!