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TBirds's avatar
TBirds
Helpful | Level 6
3 years ago
Solved

Adobe not downloading online only files from projects

Hi All,  after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac ...
desktop
sync
  • Emmet's avatar
    Emmet
    2 years ago

    Hi there, 

     

    In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.

    This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.

     

    Regards,

     

    Emmet

joeburke1's avatar
joeburke1
Helpful | Level 5
2 years ago

So I am having this exact issue with After Effects. I have made all of my synced files local to my computer and I am running DB v172.4.7555. Not sure why I am having this issue if it was fixed in a previous version according to this thread. Any patch from Dropbox would be appreciated. 

 

MacBook Pro M1

Luc-FJ's avatar
Luc-FJ
Helpful | Level 7
2 years ago

Hi there, also having lot's of Dropbox issues in combination with Adobe After Effects. Inside the AE workfile, relinking of files that were first "Dropbox" offline, then online and back offline again will give errors that AE can't open the source file. Can be .mov's, .png, .wav etc. Also happens when opening projects that were made on different machines. It's not even the smart sync feature that I would love to see working, but also when I'm certain that I've downloaded everything locally offline this problem occurs.

 

Re-naming the files that are giving errors is one way of getting them back inside the project. But that is not a solution for when you have lots and lots of files.

Would like to see a fix for this error, it's getting out of our control to manage. Re-importing files and option (alt) replace them inside the media pool is so much more work then a quick re-link session. Can be easily hundreds of manually replacing files.

MacBook Pro M1, macOS 13.4
DB v174.4.5852

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