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Adobe not downloading online only files from projects
Hi All,
after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac ...
Hi there,
In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.
This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.Regards,
Emmet
We have thousands of files. Most of them are kept in Offline mode until we need to pull them down for a project.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Planet Nutshell - sorry to jump in here, but would you mind clarifying approximately how many thousands of files we're talking about?
Also, could you have the affected members check the Sync tab of the Dropbox desktop app's preferences to see if anything is reported there?
We have roughly 675,000 files in the Dropbox folder, as reported in "Get Info" in the MacOS finder.
- Walter
And what happens when you click on the 'Learn more' button shown in your second screenshot Planet Nutshell?
It takes me to this page, which I've already reviewed. The point is that, as I mentioned, File Provider is available in the admin console, and I have toggled it on, but only one team member has actually received the notification and been able to upgrade.
- Walter
I see, thanks for clarifying that for me Planet Nutshell
At this point, I'd recommend getting in touch with our support team directly for further assistance with account and device specific information.
Let us know if you have anything else to ask in the meantime.
Here is an important detail that Dropbox has not made clear: Your local hard drive must have fewer than 300K dropbox files in it for the File Provider update to appear as an option in the Dropbox Mac OS tool bar app. This 300K threshold INCLUDES online-only aliases. I had to go to the selective sync settings in the prefs to completely un-sync from all folders. Once this was done, the update appeared. After the update, which went smoothly, I then re-synced all folders. All is well now.
