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DoctorBashir
1 day agoHelpful | Level 7
After uninstalling the Dropbox desktop app many Dropbox driver files remain on system
Application Affected Uninstall Device Asus H670-PRO MB Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) (Unknown) Question or Issue While examini...
Walter
Dropbox Community Moderator
15 hours agoHey DoctorBashir - thanks for letting us know about this.
Just to clarify, are you using the steps outlined here to do this? Have you tried deleting those entries manually by the way?
Let me know more and we'll take it from there.
DoctorBashir
12 hours agoHelpful | Level 7
I'm glad to hear from you. Yes, I followed that process. That process does not remove the components of the DbxSvc service. When that uninstall process is completed, the DbxSvc service is still installed and running. that causes the two errors to still be logged after completing the process.
The files in the remaining C:\Windows folder should almost never be remove 'manually' i.e., just deleting them.
I resorted to the following command to remove the files for that service:
Get-Package -Name Dropbox Update Helper | Uninstall-Package
Get-Package -Name HP Dropbox Plugin | Uninstall-Package
Dism.exe /online /Cleanup-Image /StartComponentCleanup /ResetBase
This is the only safe way to remove them. The third Dism command removed one of the set of files in the WinSxS folder. C:Windows\System32\SecureBootUpdates was not removed. I don't know how to remove the remaining files.
Even after all this, there are many, many Registry Keys still present.
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