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Styline's avatar
Styline
Helpful | Level 7
4 years ago
Solved

AirDrop broken on MacOS Ventura

I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
desktop
Dropbox Backup
Mac
  • Jay's avatar
    Jay
    3 years ago

    You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all, I just wanted to give you an update on this and let you know that this is under our radar now and we're looking into it internally. 

 

We'll let you know more as soon as we have more information to share. 

slater0930's avatar
slater0930
New member | Level 2
3 years ago

I am also having this problem - thought I was going mad, I retried the airdropped about 5 times before I realised that the problem was probably not me 😂

Airdrop is extremely convenient - would love to know when this is fixed. I'll even install a beta client if I have to! Let me know when something is available for this

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi all, could you please confirm that you're still having this issue so that we can reach out via email to have a further look internally? 

    • Michelle31's avatar
      Michelle31
      Helpful | Level 6
      3 years ago
      After deleting Dropbox and reinstalling my MAC software then reinstalling DB again I have not upgraded my Dropbox software due to the issue with airdrop. From all the complaints it sounds like it’s still an issue. I’ve been waiting for DB to fix this before upgrading the software again. So yes, if DB hasn’t done anything to fix it then it’s still broken.
      • Charlie1999's avatar
        Charlie1999
        Helpful | Level 5
        3 years ago

        Yes. 100% still broken. Latest software for macOS and Dropbox build v167.4.4719.

         

        Confirmed Intel and M Series are still broken. Still stuck transferring over Lightning>USB-C via photos for iPhone. 

        Also 100% unamused. 

    • pedrottic's avatar
      pedrottic
      New member | Level 2
      3 years ago

      Airdrop totally broken for me, too. same issue.

      Tried to disable backup, but it didn't work after a few minutes (still waiting).

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ronfriedmann, would you mind giving us the ticket number for your communication with our support team, so we can look it up in our system?

     

    Thanks!

    • ronfriedmann's avatar
      ronfriedmann
      Helpful | Level 5
      3 years ago

      Hi @Hannah - ticket for my January email exchange re AirDrop failure:

      20748555

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi ronfriedmann, thanks for this! 

         

        I was able to locate your ticket, and it seems to have been closed. Can you try to reply back, in order to re-open it? 

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