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Forum Discussion

Styline's avatar
Styline
Helpful | Level 7
4 years ago
Solved

AirDrop broken on MacOS Ventura

I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
desktop
Dropbox Backup
Mac
  • Jay's avatar
    Jay
    3 years ago

    You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all, I just wanted to give you an update on this and let you know that this is under our radar now and we're looking into it internally. 

 

We'll let you know more as soon as we have more information to share. 

eldenseta's avatar
eldenseta
New member | Level 2
3 years ago

So it's been over a month since Walter replied...still no fix? This is so crazy! 

  • swin1's avatar
    swin1
    Helpful | Level 5
    3 years ago
    Hi guys, good news- I was able to get airdrop working again. All I did was go to Dropbox preferences, then backup, then find where you can select which folders to automatically backup. Deselect your Downloads folder. This causes Dropbox to desync everything in it and may take a long time (hours) depending on how many files you have and your bandwidth. Click the Dropbox icon in menu to find out when all activity is done. I just let mine go overnight, and the next day I turned it back on and let it sync for a few hours. Weirdly airdrop is now working again.
    • mfourman's avatar
      mfourman
      Explorer | Level 4
      3 years ago

      When I do that, my Downloads folder disappears from my Mac completely, which doesn't help at all. How did you get around that?

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