Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Styline's avatar
Styline
Helpful | Level 7
4 years ago
Solved

AirDrop broken on MacOS Ventura

I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
desktop
Dropbox Backup
Mac
  • Jay's avatar
    Jay
    3 years ago

    You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.

eldenseta's avatar
eldenseta
New member | Level 2
3 years ago

So it's been over a month since Walter replied...still no fix? This is so crazy! 

swin1's avatar
swin1
Helpful | Level 5
3 years ago
Hi guys, good news- I was able to get airdrop working again. All I did was go to Dropbox preferences, then backup, then find where you can select which folders to automatically backup. Deselect your Downloads folder. This causes Dropbox to desync everything in it and may take a long time (hours) depending on how many files you have and your bandwidth. Click the Dropbox icon in menu to find out when all activity is done. I just let mine go overnight, and the next day I turned it back on and let it sync for a few hours. Weirdly airdrop is now working again.
  • mfourman's avatar
    mfourman
    Explorer | Level 4
    3 years ago

    When I do that, my Downloads folder disappears from my Mac completely, which doesn't help at all. How did you get around that?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!