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Forum Discussion

Styline's avatar
Styline
Helpful | Level 7
4 years ago
Solved

AirDrop broken on MacOS Ventura

I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
desktop
Dropbox Backup
Mac
  • Jay's avatar
    Jay
    3 years ago

    You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.

slater0930's avatar
slater0930
New member | Level 2
3 years ago

I am also having this problem - thought I was going mad, I retried the airdropped about 5 times before I realised that the problem was probably not me 😂

Airdrop is extremely convenient - would love to know when this is fixed. I'll even install a beta client if I have to! Let me know when something is available for this

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ronfriedmann, would you mind giving us the ticket number for your communication with our support team, so we can look it up in our system?

 

Thanks!

  • ronfriedmann's avatar
    ronfriedmann
    Helpful | Level 5
    3 years ago

    Hi @Hannah - ticket for my January email exchange re AirDrop failure:

    20748555

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi ronfriedmann, thanks for this! 

       

      I was able to locate your ticket, and it seems to have been closed. Can you try to reply back, in order to re-open it? 

      • pouuli88's avatar
        pouuli88
        Explorer | Level 4
        3 years ago
        Yes this issue needs to be resolved ASAP

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