Forum Discussion

alan78's avatar
alan78
New member | Level 2
7 years ago

all 'FILE EXPLORER' FILE icons flashing whenever dropbox is running

As of today drop box is causing the file icons in ANY/ALL open explorer windows to flash constantly between the correct icon image and the default windows 'no icon' icon. if i KILL the dropbox proc...
desktop
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for the report Gillrado!

robertcz :Thanks for letting me know this detail Robert - it's really helpful.

At this point, I'll need to ask all of you who are affected by this to re-install the desktop app on the problematic devices using the offline installer of our most recent, stable version found here: 

https://www.dropbox.com/downloading?build=82.4.155&plat=win&type=full 

Should the matter at hand persist, the next step would be a clean, advanced re-install as outlined here: https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall 

If you'd like account specific assistance with this, you can always log a ticket with our team through this page: https://www.dropbox.com/support 

Let me know the results once you get the chance to follow my suggestions and we'll take it from there.

Gavriel's avatar
Gavriel
Helpful | Level 6
7 years ago

Unfortunately, this is happening to me too! All my icons on my desktop start "flashing" (turn white blank and then normal) when dropbox is syncing. 

I have Windows 7 64bits with Microsoft Security Essentials.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hi there Gavriel, 

    Thanks for nudging on this and sorry to hear that you're also having trouble with this. 

    As Walter also recommends, could you confirm if you've tried temporarily disabling your antivirus and configured your firewall to work with your desktop app?

    If you have, could you let us know if you're running the latest stable version of the desktop app (82.4.156) by hovering over your Dropbox icon on your system tray?

    Let us know what you find!

    • fasterx's avatar
      fasterx
      New member | Level 2
      7 years ago

      Windows 7 64bits with Microsoft Security Essentials

      Same thing happened to me when indexing and syncing about 400k files. It was so bad that I had to force close dropbox.exe and explorer.exe because system was unusable. Icons were flickering, applications windows were overlaying each other or disappearing taskbar was not clickable at all.

      When the sync finished everything got back to normal.

      • derKestrel's avatar
        derKestrel
        New member | Level 2
        7 years ago

        Same here, flickering all icons between default and correct icon even in the above linked current version under windows professional 64 bit while syncing. Stopped when syncing complete.

        Note: Dropbox went to 100% CPU on 4 cores for the whole time

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