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MH19's avatar
MH19
Explorer | Level 3
22 days ago

How do I stop the Dropbox desktop app from opening whenever I start my computer?

I get a popup, as on the right in the image below, every time I turn on my computer. How do I stop this?

 

9 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    22 days ago

    Hey MH19 - thanks for using Dropbox and happy Monday!

    This is the Dropbox desktop app's interface, not a pop-up notification. If you'd like to, you can turn off the option that enables the app to start automatically whenever you boot your computer through the app's preferences, under the General tab. 

    I hope this helps and please let me know if you have any follow-up questions. 

  • MH19's avatar
    MH19
    Explorer | Level 3
    22 days ago

    Thank you Walter! 

    So the only way to disable the appearance of this interface is by disconnecting dropbox from startup completely? 

    I've had dropbox connected to startup for years. It's only in the last couple months that this disruptive box appears. 

  • MH19's avatar
    MH19
    Explorer | Level 3
    21 days ago

    Thanks for your suggestion Nancy! Yes, I tried that and the problem does persist.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    21 days ago

    Hey MH19, I hope it's okay for me to jump in here as well.

    Does the system tray window remain open even if you click out of it?

    Can you also hover over the small Dropbox icon in the system tray and let us know the Dropbox app version you're using?

  • MH19's avatar
    MH19
    Explorer | Level 3
    21 days ago

    Thanks Hannah! Yes, sure, all help is welcome.
    It's version 226.4.5094
    I can click out of it, but part of what makes it bothersome is there's no "X" button. To get out of it I have to take two or three steps. Not such a big problem given the state of the world these days, I know. But maybe one that I can find a solution to?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    21 days ago
    MH19 wrote:

    To get out of it I have to take two or three steps.

    Usually you only need to click once anywhere outside of the window to close it. Does that not happen?

  • MH19's avatar
    MH19
    Explorer | Level 3
    21 days ago

    Thanks Rich! 

    No. I need to click somewhere to make the toolbar visible on top of it. And then click the dropbox icon to minimize the interface box. 

  • Neal Mc's avatar
    Neal Mc
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hi MH19​,

    Thanks for reaching out on the Community. I've looked into this with the relevant team within Dropbox and they have informed me that this is possibly a bug and that they are fixing it as we speak.

    As soon as there is an update, I will let you know!

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