Forum Discussion

alan78's avatar
alan78
New member | Level 2
7 years ago

all 'FILE EXPLORER' FILE icons flashing whenever dropbox is running

As of today drop box is causing the file icons in ANY/ALL open explorer windows to flash constantly between the correct icon image and the default windows 'no icon' icon. if i KILL the dropbox proc...
desktop
Setting up the apps
DB_Is_Broken's avatar
DB_Is_Broken
Helpful | Level 5
6 years ago

I have had other issues with syncing of mobile Apple devices, and Dropbox support has been useless about that issue as well.

Google Drive just works, and I am working to migrate over to that.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey DB_Is_Broken, thanks for nudging us on this thread and sorry to hear that you're having trouble with icons flashing when the desktop app is running. 

As a first step, could you try a simple reinstallation of the desktop app? Maybe that will do the trick. 

First, make sure that you save and quit all programs that access files in the Dropbox folder and stop the desktop app from running. 

To do this, click on the Dropbox icon next to your computer's clock, select your avatar, go to "Quit Dropbox" from the drop-down menu. 

Once you do that and if you're on a Mac OS:
  1. Delete the Dropbox app from the Applications folder. 
  2. Reinstall the desktop app.
  • Open the Dropbox .dmg file and double click the Dropbox icon.
  • Dropbox should appear in your menu bar.
If you're on a Windows OS, instead:
  1. Uninstall Dropbox.
  2. Reboot your computer to make sure the uninstall is complete.
  3. Download and install the newest version of the desktop app.

Let me know how it goes!

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