The alphabet navigation disappeared on our ipad os version 16.7.2, dropbox version 362.7. We rely on that to navigate the numerous files we have. How do I get it back?

Do you mean the search bar? It is there. And why would you remove the alphabet navigation? That alone made it much more user friendly for those that are not technical. That is a fail on your part, for sure.

Also Agree. The alpha index is crucial to me. I play in live musical shows and navigating my 300 songs quickly is vital to me. Please bring the index back!!!

Hi Jay.I remember you or someone on your team email made a few months ago about resolving the issue of the alphabet slider. I had to go into settings and change some things around for it to work again. That only lasted for a few months as the app has now reverted back to the slider without the alphabet, so I again can no longer quickly jump from folder to folder. I don’t know if you guys are working on something on your end that canceled out the alphabet slider or if I need to redo the settings, but I can no longer find the settings on the app either.

Is it the tiny circle with 3 lines in it? Not impressed. Sometimes when you fix things, you really don't.

This is the only thing that shows up. I can touch and drag like a scroll bar. If you are going to name something a scroll bar, then maybe make it look like a bar and not an information bubble. Also, why does it have to be so tiny? Maybe take that to your engineers.

Alphabet navigation on ipad disappeared

56 Replies

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BNY
Helpful | Level 5
2 years ago
Was the issue of the alphabet slider ever resolved. It still takes me to the bottom each time I try to select a folder or a file
Walter
Dropbox Community Moderator
2 years ago
Hey BNY - could you clarify your device's OS version and the version of the Dropbox mobile app installed there as well?

Have you tried rebooting your device or clearing the app's cache since you first noticed this?
Megrnorman
Helpful | Level 6
2 years ago
Hi Jay.
I remember you or someone on your team email made a few months ago about resolving the issue of the alphabet slider. I had to go into settings and change some things around for it to work again. That only lasted for a few months as the app has now reverted back to the slider without the alphabet, so I again can no longer quickly jump from folder to folder. I don’t know if you guys are working on something on your end that canceled out the alphabet slider or if I need to redo the settings, but I can no longer find the settings on the app either.
Megrnorman
Helpful | Level 6
2 years ago
Hi Walter!
I’m not sure if Jay is still part of the team but he is who I believe resolve this issue last time. Iamb not 100% but it looks like you guys worked on the app and put out an update which canceled out the alphabet slider again. That is a very integral tool to using Dropbox especially when you have 160+ folders to quickly jump from each letter so I can quickly find which folder I need. If you were able to talk to J about this or ask around your office about an alphabet slider somebody knows already what happened last time and may be able to help correct at this time.
Hannah
Dropbox Community Moderator
2 years ago
Thanks for letting us know about this, TroyP.

Can you tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

If not, make sure to uninstall/reinstall the app as well and let me know how it goes.

Thanks!
BNY
Helpful | Level 5
2 years ago
Both my OIS and Dropbox software are up to date
TroyP
Helpful | Level 6
2 years ago
I cleared the cache, restarted, uninstalled and reinstalled and no luck.
Megan
Dropbox Community Moderator
2 years ago
Hey BNY, have you tried any troubleshooting on your own?

Just asking, because I need to make sure we're on the same page.

Also Megrnorman, yes Jay is still part of our Team. Sorry to hear that this incident returned. How long have you been having this issue for?
Megrnorman
Helpful | Level 6
2 years ago
I’m not sure when it specifically returned but when I opened my dropbox today, I noticed the alphabet quick slider bar was gone and only the slider with the 3 lines was there. Also, all of my folders are in alphabetical order, but are no longer listed by the letter.
Nancy
Dropbox Community Moderator
2 years ago
TroyP, can you send over a screenshot of what you see on your end? If there’s any info you don’t want to show publicly, feel free to mask it before posting it here.