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Mobile app on iOS frozen due to an ad pop-up
hi, I have recently found that when opening my dropbox app on my iPhone 16 pro, after about 5 secs the screen is filled with the dropbox advert 'Try the best of Dropbox for free' this covers the whole screen and there is no way of shutting it down. See the screenshot below. Any suggestions apart from the normal, log out log back in again, would be gratefully received. Thanks, Jill
The Dropbox folder icon appears as a blank page on my newly-installed Windows 11.
Application Affected Dropbox (Microsoft Store version) Device Windows 11 Custom Build PC Operating System/Browser (if using the web) Windows 11 Pro 24H2 and now 25H2 Dropbox App Version (if using the app) 234.4.5591 Question or Issue On my new PC I have installed Dropbox via the Microsoft Store. It is all working, except the Dropbox icon itself is wrong in Explorer for my Dropbox folder. It is just showing a plain white piece of paper. Again this is a brand new system with a brand new install of Windows 11 Pro that I did myself - nothing weird, I didn't use any of the means to "debloat" - it is just a default Microsoft Windows 11 24H2 install. I had the problems on 24H2 and it upgraded to 25H2 the other day and that has not changed the issue. It is more of an annoyance than anything because my eyes are used to looking for the dropbox icon appearance to find it and the plain white paper doesn't stand out so much.
How to view the full date in a directory listing on the site?
Device Web Operating System/Browser (if using the web) Firefox/Chrome MacOS Question or Issue How do I view full dates, not relative dates, when listing files and folders? So basically: <filename> <type> <2025-11-30 21:55> Not "one hour ago" nor "six months ago" Relative dates mean nothing to my use cases.
The behavior of Dropbox tray Icon is completely wrong on Windows 10
I can't believe this problem has not been addressed since 10 years ago, and also it get worse with the recent UI revamp of the user interface. All app having a tray icon agent should follow a well-defined behavior when interacting with the user, depending on mouse gesture: Right Mouse Button Expected behavior Show a contextual menu for selecting options Current behavior It opens a popup window, user need to press CTRL+LMB to see the menu Left Mouse Button (single click) Expected behavior Show a popup form if applicable Current behavior A form is shown, then it is hidden, then it is shown again flashing Left Mouse Button (Double click) Expected behavior Execute a default action Current behavior If both open the dropboox root folder AND flash the main form on and off Please, it's time to address this issue, comeon dropbox. Right mouse button should show just the contextual menu Left mouse button should show the control form, with toggle, but without flashing on/off Double click should just open the root folder, without showing the form It's all about very wrong tray icon behavior at this time.Dropbox options not appearing when right clicking in Explorer on Windows 11
I am running latest versions of Windows 11 and Dropbox using just a single Dropbox account login. When I go into File Explorer, the right click option to see Dropbox has disappeared. I read a few of the possible solutions on this site, especially the one about max 15 Overlay Identifiers and the suggestion to move the options around to ensure Dropbox appears inside the first 15 in the Registry list. However, if you look at below, OneDrive is using positions 1-7 and Dropbox is using 8 to 17. I am not sure how to manage this without causing problems with OneDrive. Any help will be very much appreciated!
Wrong status icons showing on subfolders set to online only on Windows
Device HP Elite 8200 Operating System/Browser (if using the web) WIndows 10 Pro v22H2 ESO Dropbox App Version (if using the app) (234.4.5905) See attachment The four subfolders Year 2021, Year 2022, Year 2023 and Year 2024 are in a parent folder called "Film Archives" which is set to "online-only". The parent folder shows the correct icon, all of the thousands of subfolders within those four subfolders show the correct icon, but those four subfolders do not. They show the "Available on this device" icon. The properties for those four subfolders show "Size on disk: 0 bytes", so there cannot be any offline files in those paths causing this. When I right click any of those folders, there is no option to "Make online only" I have searched and deleted hidden and system files such as "Thumbs.db" and "Desktop.ini" but it has not made any difference. I have even tried renaming them, and creating a new folder and trasferring all the content to new folder. The new folder got the wrong icon I really need this to function correctly because users are adding content to these folders from connected workstations Does anyone have any idea how to fix this?
Folders and files status icons not working as intended on Windows
Application Affected Dropbox App for Windows Device Acer Helios Neo 16 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 233.4.4901 Question or Issue After the last update, I can see the new Status column with the Icons of the folder/files in windows explorer. From my understanding, the basic Icons should be like this: - Blue Cloud Icon: If the file/folder is only online - Green Check Icon Outlined: If the folder is mixed with online and offline files - Green Check Icon Filled: If the file is offline or the whole folder is offline But, it is showing like this: - Blue Cloud Icon: If the file/folder is only online or the folder is mixed with online/offline files - Green Check Icon Outlined: If the folder or file is offline (If I double clicked the file and opened) - Green Check Icon Filled: If folder or file is offline (If I right clicked on the folder/file and selected the "Make Available Offline" option) It doesn't make any sense for me the way it is now. The two types of green check icons represent the same Status. I have almost 40TB on my company dropbox. Most of the files will be online any given time. So, I want rapidly see the ones who aren't. Here's some screens with the problem: There's only one file online, and the folder is with the Blue Cloud Icon. I've contacted the support and they are scaling up the problem, but I also wanted to check here if anyone's with the same (frustrating) problem.
Can't resume sync with Dropbox App on Windows 10.
Application Affected Dropbox Windows 10 App Device HP OmniBook 5 Operating System/Browser (if using the web) (Windows 10 24 H2 Dropbox App Version (if using the app) 233.3.4753 Question or Issue I paused file syncing indefinitely and now I'd like to resume it. Unfortunately, selecting the resume option doesn't resume syncing. Is there any way to force this? I tried multiple times to press the resume button, restart my pc but nothing changes, close and re open the app but it seems died. Thank you.
