Forum Discussion

LadyMcb's avatar
LadyMcb
New member | Level 2
4 months ago

Any Issues with Windows 11?

Has anyone been having any issues with Windows 11?
windows
JulieRem's avatar
JulieRem
New member | Level 2
4 months ago

Hi~ I helped a colleague with a DropBox (DB) Desktop App/Microsoft/Windows11 issue this morning. It was asking her to re-save everything and re-set all the paths. Apologies, I'm new to the community and wasn't thinking about what screenshots I should be taking to share, so there are none.

But when she clicked through all the save prompts, it wouldn't save, and the next time she went into the same doc, the same thing would happen. Additionally, she was continually warned by DB pop-ups that " this document might harm your computer", even though they did not behave this way yesterday. :shrug: 

I was under the impression this was caused by a Microsoft Update, but ultimately, in the end, we were able to uninstall and reinstall the DropBox Desktop App and have the skeptical saving behavior stop. 

Is there any more information or links you'd guide me towards to learn more about what caused this odd behavior?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey JulieRem! In this case, we’d most likely need a few screenshots of any messages she was getting on her end, to take a look and further assist (without them, it’s a bit hard to troubleshoot this unfortunately). If this happens again, feel free to post them in this thread and we’ll be happy to help. 

    Other than that, it may be useful to know the syncing status and app version of her Dropbox app, while the issue is present.

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