Sync Issue - Windows 10 - Sync Stuck

Hey RobbiJ, thanks for bringing this to our attention.

What is currently the sync status of the Dropbox application on your PC?

You can see that by hovering your mouse over the Dropbox icon in your system tray.

Do you see any error messages there?

Keep me posted and we'll go from there.

Hi Hannah,

The sync status says 'syncing' when I click on the icon (bottom of app tray) and 'downloading' on hover. 

At the moment, it's 'syncing 32 files' with a file size indicator on the right. The file size indicator doesn't change. There is a time estimate that bounces around.

No error messages. And I checked the Sync Issues also, there are none there.

Thanks! 

Thanks for the update here.

Can you please try the following steps, to see if they help?

1) Make sure the Dropbox desktop application is running
2) Click on the Dropbox icon in your system tray by the clock and then click on your initials or profile picture in the Notifications panel
3) Select 'Preferences'
4) Click on the 'Account' tab, and then click in the window under the tab (just anywhere will do)
5) Hold down the 'Alt+H' keys
6) Click on the 'Fix Hardlinks' button
7) You may be prompted for a username and password, this is your computer login credentials, not your Dropbox account ones
Please wait about ten minutes to see if Dropbox resumes syncing.

Hi Hannah,

I did as you asked. Under the activity tab in the app there is now an alert:

"Smart sync is experiencing an issue. To open online-only files and folders, righty-click and choose Smart sync, and then Local."

Also... the app shows updates that are happening online, and the number of files syncing has changed a few times, but it's still stuck and not syncing updates from my PC.

Should I re-install the app? 

Thanks for keeping me in the loop with this issue!

Can you let me know what's the exact sync status of the app at the moment when you hover your mouse over the Dropbox icon?

A screenshot would be really helpful, if you can send one.

This is what is says this morning. It does change. But I think the changes are updates to files made online by my colleagues. I'm not sure. It's definately still not syncing files and folders from my desk top. 

Thanks heaps for sticking with me! 

So, uninstalling and reinstalling worked. It has created a fair bit of work in tidying up a ton of conflicting files, but at least we're back to syncing correctly. 

Thanks so much for your help! 

Awesome news, RobbiJ!

Have a lovely weekend ahead,enjoy! 

Hi Hanna,

 I had a disc crash and had to replace the entire system, now running on Windows 10 Pro Version 21H2. I got a very similar problem , running Dropbox Version 153.4.3932. My plan is Dropbox Plus with 600 GB used out of 2 TB, now wanting to download some 240 GB back onto my laptop. First I wanted to smartsynch only and with time download, what I need. But the system only downloadd one folder online only. Then I changed to downoad permanently and I got one more folder permanently on my laptop. No more. I let the PC run over nicht, but not one file more was downloaded. Then I checked the Community and came across your reply post. You wrote: 1) Make sure the Dropbox desktop application is running; 2) Click on the Dropbox icon in your system tray by the clock and then click on your initials or profile picture in the Notifications panel; 3) Select 'Preferences'.

I did and clicked on fix Hardlinks. Then I re-started Dropbox and it still says 25.634 file are synchronised, but no time. Under synch errors I get "Private" - no errors. Can you hel, please?  Thanks