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RobbiJ's avatar
RobbiJ
Explorer | Level 4
4 years ago
Solved

Sync Issue - Windows 10 - Sync Stuck

Hi, I'm using desktop app version 148.4.4519 and for a few days now new folders and additions made using the PC aren't syncing properly with dropbox. I've tried all the suggestions I can find excep...
desktop
sync
windows
  • Megan's avatar
    Megan
    4 years ago

    Hi RobbiJ, I hope you enjoyed your weekend! 

     

    Can you try uninstalling, then re-installing the app and see if anything changes then? 

RobbiJ's avatar
RobbiJ
Explorer | Level 4
4 years ago

Hi Hannah,

 

I did as you asked. Under the activity tab in the app there is now an alert:

 

"Smart sync is experiencing an issue. To open online-only files and folders, righty-click and choose Smart sync, and then Local."

 

Also... the app shows updates that are happening online, and the number of files syncing has changed a few times, but it's still stuck and not syncing updates from my PC.

 

Should I re-install the app? 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for keeping me in the loop with this issue!

 

Can you let me know what's the exact sync status of the app at the moment when you hover your mouse over the Dropbox icon?

 

A screenshot would be really helpful, if you can send one.

  • RobbiJ's avatar
    RobbiJ
    Explorer | Level 4
    4 years ago

    This is what is says this morning. It does change. But I think the changes are updates to files made online by my colleagues. I'm not sure. It's definately still not syncing files and folders from my desk top. 

     

    Thanks heaps for sticking with me! 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi RobbiJ, I hope you enjoyed your weekend! 

       

      Can you try uninstalling, then re-installing the app and see if anything changes then? 

      • RobbiJ's avatar
        RobbiJ
        Explorer | Level 4
        4 years ago

        So, uninstalling and reinstalling worked. It has created a fair bit of work in tidying up a ton of conflicting files, but at least we're back to syncing correctly. 

        Thanks so much for your help! 

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