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Ivan Llanas's avatar
Ivan Llanas
Explorer | Level 4
8 months ago
Solved

Apache can't open files in Dropbox anymore

Hi,
I am using an Apache 2.4.41 server which DOCSROOT directory is in a Dropbox drive. It's been always working fine until 2025-05-01, when my Dropbox client asked me for an update. I consent and immediatelly the Apache server stopped working. It seems it cannot open the files the way it did. If I move the web files out of the Dropbox drive (and I configure Apache to use the new location, of course) it works again. The error I'm getting is this one:

Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0
Fatal error: Unknown: Failed opening required 'E:/Dropbox/Web/index.html' (include_path='.;C:\php\pear') in Unknown on line 0

Any way to fix it or workaround it?
Thanks.

desktop
Error Messages
  • alexned's avatar
    alexned
    7 months ago

    Ivan Llanas​ Lung101​  we are aware of the issue, and believe it's a PHP incompatibility with the latest Dropbox update. To remediate your issue, you could follow the opt out instructions found here: https://help.dropbox.com/installs/dropbox-for-windows

33 Replies

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  • alexned's avatar
    alexned
    Icon for Dropbox Engineer rankDropbox Engineer
    8 months ago

    We were able to reproduce this issue. It seems to be affecting the PHP files.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for the nudge on this aptokash -  I've just sent you an email as well, so have a glance at your inbox and reply to me there to investigate further. 

  • aptokash's avatar
    aptokash
    Explorer | Level 3
    8 months ago

    I haven't received an email yet, but I'm still having the issue. 

    Here's my error:

    Andrew

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for letting me know, Ivan. I've just sent you an email to have a better look internally, so take a look at your inbox and we'll take it from there. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi all, for anyone still having this issue can you please let  us know here so that we can reach out via email to investigate further?

    Thank you! 

  • aptokash's avatar
    aptokash
    Explorer | Level 3
    8 months ago

    I also started having the problem - I first noticed it yesterday (5.2/2025).  I'm using MAMP version 5.05 (3998) x64 binaries release  on Windows 11 PRO 10.0.22631 Build 22631.

    If I move the files to my C drive - out of DropBox - everything continues to work fine, but I need to have the files in DropBox.

    (I know my students had a problem with MAMP and OneDrive, but I've been using DropBox for years with no problems.)

     - Andrew -  



  • Ivan Llanas's avatar
    Ivan Llanas
    Explorer | Level 4
    8 months ago

    In the Preferences dialog, General tab, it says v223.4.4909.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Whaley Radio - thanks for letting us know. Can you elaborate on the issue you're facing so that we can assist further? 

  • Whaley Radio's avatar
    Whaley Radio
    New member | Level 2
    8 months ago

    Ours are the same.  Others are commenting as well that there having issues 

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