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Forum Discussion

pasto's avatar
pasto
Explorer | Level 3
8 years ago
Solved

Authentication required on ipad files app

Hello,  when trying to import from the files app on an iPad, it keeps asking for authentication in the Dropbox app, I did logged myself in the app but Files keeps asking and don’t give me access to ...
Mobile
Setting up the apps
Third Party Integrations
  • Potterd's avatar
    Potterd
    8 years ago
    My issue was resolved when I used the Files app on a different device (Pad) to access Dropbox and then returned to the 1st device (iPhone) to find that the problem was fixed. I took this opportunity to clean up the device list info in Dropbox/Settings/Security in case Dropbox Security is to blame. Hope this helps someone .....
  • Lusil's avatar
    Lusil
    8 years ago
     
    Sorry to hear that you’re still having trouble with this. In order to further investigate on the matter, I’d recommend moving this discussion to email. For this reason, I’ve sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message. 
     
    Cheers!
  • Abernathy's avatar
    Abernathy
    8 years ago

    Hi pasto (and everyone!) 

    Sorry to hear you're experiencing this issue. We've fixed this for the next release, but it won't be out for about a week and a half.

    In the meantime, we do have a workaroudn: After you've logged into Dropbox, simply restart your device. It's sort of annoying as a workaround, but we've found it consistently works because the restart makes all of the underlying process associated with the Files app restart as well, which breaks out of the authentication issue.

    Please note: This workaround will not work if you're logged out when the device is restarted.

    Cheers!

Swaneffect's avatar
Swaneffect
Explorer | Level 4
8 years ago

I am having the same issue with Files app and Dropbox on a new iPad Pro. It had not been an issue with my prior iPad Pro. When I try to activate my business account in Files app, I get a prompt to authenticate with Dropbox in the Dropbox app, even though I am already authenticated. This happens through restarting, deleting and reinstalling the Dropbox app. I can log into my personal Dropbox account with the Files app, but not my business Dropbox app.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey peeps!
 
If the workaround Abernathy suggested is not doing the trick for you, please contact our Support team for a more in-depth investigation on the matter, due to account specific info that’s required. 
 
Thanks in advance! :slight_smile:

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