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Avast blocks opening Dropbox Web site from the application
When trying to launch the Dropbox Web site, from the icon of the application, Avast blocks it identifying it as phising (see attached image).
It happens also when trying to reach Dropbox from t...
Hey again Debby M., thanks for nudging us here.
As Rich mentioned previously, this is a false positive. This can occur when an application is incorrectly flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus software.
In any case, rest assured, the official Dropbox desktop app isn't a phishing attempt and our team is further looking into this matter.
If you have any other concerns, we are always here to assist. Hope this helps to some extent!
Lusil
Dropbox Staff
Dropbox StaffThanks for keeping me in the loop, AtoW. If it does pop up again, just give me a shout. Cheers!
Last night the problem disappeared as mysteriously as it appeared yesterday.
This was on 2 devices, and I did nothing... no reinstalling Avast, no cache clearing, nothing. There is no way I'm giving anything from Dropbox a carte blanche to get through my AV.
I checked to see if my anti-virus software had updated during that period andit hadn't.
So therefore, logically, it must have been at Dropbox's end. I shall continue to think that until Dropbox come out with a sasatisfactory response to the contrary.
- Lusil
Hey again Debby M., thanks for nudging us here.
As Rich mentioned previously, this is a false positive. This can occur when an application is incorrectly flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus software.
In any case, rest assured, the official Dropbox desktop app isn't a phishing attempt and our team is further looking into this matter.
If you have any other concerns, we are always here to assist. Hope this helps to some extent!
Same here. Problem disappeared. Because it happened to so many of us, I have a feeling that the dropbox folks released a file that had not been cleared with the antivirus community so it jumped all the alarms.
Problem solved.
Debby M. wrote:Last night the problem disappeared as mysteriously as it appeared yesterday.
This was on 2 devices, and I did nothing... no reinstalling Avast, no cache clearing, nothing. There is no way I'm giving anything from Dropbox a carte blanche to get through my AV.
I checked to see if my anti-virus software had updated during that period andit hadn't.
So therefore, logically, it must have been at Dropbox's end. I shall continue to think that until Dropbox come out with a sasatisfactory response to the contrary.Tuesday November 5, 2:55 PM, I just received an e-mail from Avast (I had opened a ticket with them to have them check the various files involved) which confirms that it is indeed a false positive created by the Avast algorithm. The Dropbox app is clean and can be used safely. And we will probably never know whose fault it was, but at least both parties are in agreement!
Hurrah - thank you plg A definitive answer backed up by fact!
When this was raised on Friday it looked fairly serious and yet Dropbox support took what I would consider to be a relaxed attitude to it. For me - bearing in mind that Dropbox contains some of my most confidential business data in shared client files - I wasn't sure if I was in breach of GDPR if Dropbox had beeen hacked, or what. Meanwhile Avast advised a previous poster that it was malicious (note comment re non-existent support from Dropbox at weekends):
