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Forum Discussion
Backed up PC files no longer appearing in the app. Windows 11.
Hi,
I backup a folder from my Windows 11 PC to Dropbox.
The folder used to appear in the app along with the other files I keep in Dropbox.
I just noticed that the backed up folder is no longer visible in the list of files in the app.
The folder is still there on my PC - whew!
Has something changed recently?
I really need to access the backed up files from my phone.
TIA
18 Replies
- Megan
Dropbox Community Moderator
Hey Lesley05, welcome to our Community!
When you say that the folder is visible on your PC, would you mind clarifying its path?
Also, when you open your app's preferences, and check your Backups tab do you see the word Beta written on the top left, by any chance?
Let me know more, and we'll take it from there!
Hi Megan,
Thanks for responding so quickly.
The backup folder path on the PC is
C:\Users\***\documents
On Dropbox, it just says
PC Documents
I don't see any "preferences" settings in either the Android or Windows 11 apps.
Which app are you referring to and can you please provide instructions on how to check it?
Thanks- Megan
Hey Lesley05, thanks for the heads up!
Would you mind checking your Backup tab online, to let me know if you have the feature enabled?
As for the app's preferences, you should be able to access them by clicking the Dropbox icon in your taskbar. Then click your avatar (profile picture or initials) in the top-right corner, and then click Preferences.
If you visit your account on the web, are you able to see the folder there?
- Hello again Megan,
I'm away from my PC today and will check this out tomorrow evening.
(UK time)
Thanks again for your help - Hello Ladies!
I couldn't see any tabs for "Backup" so I did a search for it.
It's taken me to dropbox.com/backup/all
where I can see my folder
It does have "beta" in the header line
I hope that helps - When I go into "Manage Backups" it just loops back to the same page
- More information.....
I also backup any files to my PC that I download to my phone.
I am now getting an error saying these files can't be found.
The path it's searching is
C:\users\lesle\Dropbox\PC\Documents\Lesley's Phone Downloads
So, it appears that the folder being backed up by Dropbox has been removed from my PC Dropbox link.
The original folder is still there and is being backed up.
Two programs running?
Dropbox "sync" and Dropbox Backup
How can I get the backed up folder back to the "sync" folder? - Jay
Hi Lesley05, due to a recent program update, the folders you selected for backup are no longer in the Dropbox folder, and remain in their original locations.
Could you confirm if new files added to the Documents folder appear on the Backups page?
- Hi Jay,
No they don't.
I created an Excel and a Word doc
Neither have appeared in the backup
