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Background activity iOS from the mobile app.
Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Hi Daphne,
I disabled the Dropbox app within the Apple files app, thats the only way to fix the background activity issue.
Camera upload is disabled so that is not the issue. Like i said, soon as i disable Dropbox inside the Apple files app the problem is fixed.
Anyway this problem is already known by Dropbox but in Januari they said to another user with the same problem that it’s not on there priority list. Strange thing because i think this is a serious problem...
I disabled the Dropbox app within the Apple files app, thats the only way to fix the background activity issue.
Camera upload is disabled so that is not the issue. Like i said, soon as i disable Dropbox inside the Apple files app the problem is fixed.
Anyway this problem is already known by Dropbox but in Januari they said to another user with the same problem that it’s not on there priority list. Strange thing because i think this is a serious problem...
Thanks, but how do you disable it under iOS14? I'm not seeing an option to toggle it on/off like in prior iOS releases or an edit button. It's hogging my battery (147 hours over 10 days; 15 hours over the last 24 hours). Love to remove from Files App.
khcole wrote:Thanks, but how do you disable it under iOS14? I'm not seeing an option to toggle it on/off like in prior iOS releases or an edit button. It's hogging my battery (147 hours over 10 days; 15 hours over the last 24 hours). Love to remove from Files App.
Go into the Files app and where it is listed as a location, choose the ellipsis top right and select edit and simply disable dropbox.To clarify I noticed this exact same behaviour and I am glad I am not alone.
I didnt grab a screen shot unfortunately but instead removed the app entirely until I found this thread and have simply ensured the files app is not listing dropbox as connected. Not ideal but I shall see if this improves my overnight battery drain which was as much as 15 to 20% overnight!
If this files settings change makes no difference then it will certainly force my hand to move my data out of Dropbox for good.
- Lusil
Dropbox Staff
Hi everyone, thanks for keeping us in the loop and for all your reports on this.
If you haven't already, please have a look at Daphne's post, here.
In any case, you can always contact our Support team to have a more in-depth look, since they're able to better assist you using the internal tools that they have.
Once you do that, you can let us know the ticket ID (eg. #1234567) associated so that we can pass your comments from here along.
If you have any trouble creating a ticket, just give us a nudge on this thread, and we'll be more than happy to send one to you.
Thanks again!
Thank you. I don't know how I missed that. For me, this is strike number 2 for DropBox. The first is their complete refusal to make DB work with the favorites on the Files App. That makes using my iPad extremely cumbersome. The thread trying to get that fixed is going on 2+ years now, with no resolution. I was going to migrate to OneDrive, as we use Office365 for our company. However, I was procrastinating. I will be migrating our company over this weekend and cancel DB. Too bad. Great service, but they've forgotten to pay attention to their customers...always a fatal mistake when there is competition.
Unfortunately, this went on for about 2-3 weeks and even after disabling it, my battery life is definitely MUCH better, but it FRIED my battery. My battery now only lasts about half the day when it used to last the entire day.
Maybe it's time to get a class action lawsuit started? (Especially since Dropbox won't even respond. Or are they not responding because they know this is about to turn into a lawsuit?)
