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Forum Discussion

AndyVRD's avatar
AndyVRD
Helpful | Level 5
5 years ago

Background activity iOS from the mobile app.

Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Mobile
Setting up the apps
TheMG's avatar
TheMG
Helpful | Level 6
5 years ago

Same issue!  I just looked in the Battery tab under settings... changed over from "Last 24 Hours" to "Last 10 Days"... looked down at Dropbox...  97 HOURS 5 minutes of BACKGROUND usage!!!   I really BARELY use DropBox, so this isn't because I'm a heavy user and the phone is staying in sync all the time...  To be fair, LinkedIn also had a rediculous amount of usage too, so I suspect it may have something to do with an Apple update.  But the fact that Dropbox isn't even acknowledgeing the problem (seems to be a common theme) is troubling.  (I too have already verified that the "background app refresh" permission was turned off for Dropbox.

 

khcole's avatar
khcole
Helpful | Level 6
5 years ago

I'm not seeing an issue with LinkedIn.  My last 10 days was just 1h 22m.

  • khcole's avatar
    khcole
    Helpful | Level 6
    5 years ago

    Well, because of this issue and the fact it's been years and DropBox still has not fixed the shortcut issue on iOS devices, I have finally migrated over the OneDrive.  We will be canceling our other employees' user accounts.  Too bad.  Loved DropBox for all these years. But, like most large companies, they quit listening to their customers when they get "big"...

    • joejoh's avatar
      joejoh
      New member | Level 2
      5 years ago

      Towards the end of 2020 and I thought life is miserable enough with pandemic around the world. Woke up late in the morning to find my iPhone X’s battery flat hence no alarm. The phone was switch to flight mode and background app refresh was disabled for Dropbox. From “Battery Usage” statistics, Dropbox was top of the list showing “-”. Switching to “Activity” statistics, that’s where I saw Dropbox still top of the list, showing “59m” throughout the night.
      Like some has pointed out, it seems to be iOS issue letting Dropbox to run in background despite setting has disallowed it. Suggest Dropbox to fix this soon. I didn’t face this battery issue until last night. This matter may spread wider suddenly, shunning users from productive use of the app, and their phone.

      • RememberTilman's avatar
        RememberTilman
        Helpful | Level 5
        5 years ago

        I found Dropbox battery usage was 76 hours in the last ten days. First time my iPad died overnight. Started at 95% charged, but Dropbox started draining the battery right at midnight. 

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