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AndyVRD's avatar
AndyVRD
Helpful | Level 5
5 years ago

Background activity iOS from the mobile app.

Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Mobile
Setting up the apps
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Thanks for your updates here!

 

Just to confirm, when you mentioned turning off all background updates etc, are you referring to "background app refresh"?

 

If you're not familiar with this, you can check it out by opening the device's Settings > General > Background app refresh.

 

Also, can you confirm for me the version of the Dropbox app installed, and the iOS version of your device?

 

Cheers!

Ralphcz's avatar
Ralphcz
New member | Level 2
5 years ago

I just found this thread and want to add my two cents to this conversation. I have an iPad Pro 10.5 circa 2017 and it's an excellent device. Recently I noticed that the battery was appearing to not hold a charge and assumed it was because of the battery. A bit of research showed that Dropbox has been running in the background: in the past 10 days, I used Dropbox for 7 minutes, but it ran for 105 hours and 33 minutes in the background. I've tried to shut off the use of the background by Dropbox, but have yet to figure it out. It's a problem I could use some help with.....

 

Ralph

  • dineshatdragon's avatar
    dineshatdragon
    New member | Level 2
    5 years ago
    I was googling for this issue and was lucky to find this discussion. I have exactly same problem with iPhone 12 and iOS 14.2. Even after turning background app refresh off Dropbox continues to run in background. I have camera upload turned off and seldom I used drop box. In the end I decided to uninstall the app from iPhone until a fix is available

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