Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

AndyVRD's avatar
AndyVRD
Helpful | Level 5
5 years ago

Background activity iOS from the mobile app.

Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Mobile
Setting up the apps
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Thanks for all your updates here everyone!

 

For a little more info on why you may see the Dropbox app showing background activity, please check out my previous post here.

 

If you're seeing a high battery usage on your device, then please send me a screenshot of this so that I can look into this further with you. For example, on my personal device the background activity shows 10 hours+ but the battery usage is less than 1%.

 

If you're not sure on how to show the battery usage instead of the activity, please check out the steps here.

 

Let me know if you have any questions!

Alanl33's avatar
Alanl33
Explorer | Level 4
5 years ago
I have the same problem 99 hours in the last 10 days. 5 hours today. I’ve now disabled Dropbox in Apple’s file manager. Running iOS 14 on iPad on 12.9 iPad Pro 2020. I was wondering why my battery was draining so quickly.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!