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AndyVRD's avatar
AndyVRD
Helpful | Level 5
5 years ago

Background activity iOS from the mobile app.

Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Mobile
Setting up the apps
joejoh's avatar
joejoh
New member | Level 2
5 years ago

Towards the end of 2020 and I thought life is miserable enough with pandemic around the world. Woke up late in the morning to find my iPhone X’s battery flat hence no alarm. The phone was switch to flight mode and background app refresh was disabled for Dropbox. From “Battery Usage” statistics, Dropbox was top of the list showing “-”. Switching to “Activity” statistics, that’s where I saw Dropbox still top of the list, showing “59m” throughout the night.
Like some has pointed out, it seems to be iOS issue letting Dropbox to run in background despite setting has disallowed it. Suggest Dropbox to fix this soon. I didn’t face this battery issue until last night. This matter may spread wider suddenly, shunning users from productive use of the app, and their phone.

RememberTilman's avatar
RememberTilman
Helpful | Level 5
5 years ago

I found Dropbox battery usage was 76 hours in the last ten days. First time my iPad died overnight. Started at 95% charged, but Dropbox started draining the battery right at midnight. 

  • TheMG's avatar
    TheMG
    Helpful | Level 6
    5 years ago

    It's shocking how more and more people seem to be discovering this thread and yet STILL no resolution or offer from DropBox to repair damaged hardware.

     

    Do we need to send a link to news sources to get anyone to pay attention?

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Thanks for joining the discussion here!

     

    When you have the time, please check out my previous post here for some additional info on this.

     

    I don't have any updates on the matter at the moment, but I can assure you that the team is still working on this.

     

    Please give me a shout if there's anything I can help with in the meantime!

  • TheMG's avatar
    TheMG
    Helpful | Level 6
    5 years ago

    We read your previous post (which, no offense, was absolutely useless, especially being as we still have had no resolution, progress update, etc.

     

    Rather than just suggesting we wait indefinitely for a response, how can we get a manager involved in this conversation?

  • Rew1's avatar
    Rew1
    Explorer | Level 4
    5 years ago

    Another user here who's been experiencing this problem for several months on my 10.5 iPad Pro. I've been searching the web for info about it periodically but finally just stumbled on this thread today. Unfortunately, I use Dropbox for work and rely on the Files integration functionality, so disabling it is a no-go for me, which means I simply have to deal with the battery-killing effect of this bug. Please fix!

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