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Background activity iOS from the mobile app.
Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorThanks for your updates here peeps!
It would be expected to see the Dropbox app showing background activity if it's enabled in the Files app as a location. There's a little more detail on this in my previous post here.
However ChrisGaff and mrsneeu, can you let me know if it's showing a large increase in battery consumption by:
- Opening the Settings app.
- Going to "Battery".
- At the top of the apps list, tap the option "Show Battery Usage".
Can you send me a screenshot of the % that the Dropbox app is showing there?
Cheers!
Jumping in here, these are of my ipad in the last 24Hrs.
Only this afternoon does the battery usage report 100% for Dropbox, but it is the only app to show up. I have mine set up the same way as the original poster as well, but I have not turned off my Files app integration with Dropbox yet (even though it looks like I have to).
What I find odd is that the battery usage shows Dropbox clearly being the only app open and a severe battery drain, but it does not report the percentage, nor does it show Files involvement.
I don't think the files app actually ever shows up there (I just looked under the 10 day history and don't see it at all). Guessing it's represented under Settings or something (or who knows maybe a glaring omission by Apple).
But unlinking dropbox (and turning off all it's other junk (ex. running in the background)) seems to have fixed the rapid drain... except for the fact that my battery is pretty fried now (seems to have permanently lost about half it's capacity and now won't even last a full day).
I was hoping Dropbox would do the honorable thing and reach out, but when I get time was thinking about reaching out to alert one of the tech news sources to get some more attention to the issue or put the bug in one of those class action lawyers' ears.
Yes, I shut off Dropbox only in my Files connection and immediately the issue stopped. *sigh*
- I’m also having this issue. I have background app refresh turned off yet when I go to Dropbox in settings it is on but greyed out. I can not toggle it off. I do not have photo sync on. I have deleted and reinstalled the app with no luck. I had a fully charged iPad Pro on Tuesday. Total screen time was 16 minutes. 1% when I turned it on today. Only thing was Dropbox background activity listed. This needs fixed ASAP. I also use one drive and google. Neither have any batter my drain.
Carlajo713 Take a look at the other replies. You're trying to turn off the wrong setting. Well it wont hurt anything but thats not the one that fixes this issue. The setting you need to change is in the files app itself not in settings.
@TheMG I did turn it off, thanks! I just wanted to make sure that Dropbox knew that this was a HUGE issue. Shouldn't be able to override my setting as it clearly is. Nor should it use as many resources being included in files when other apps are not.
But thank you!
