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AndyVRD's avatar
AndyVRD
Helpful | Level 5
5 years ago

Background activity iOS from the mobile app.

Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Mobile
Setting up the apps
Carlajo713's avatar
Carlajo713
Explorer | Level 4
5 years ago
I’m also having this issue. I have background app refresh turned off yet when I go to Dropbox in settings it is on but greyed out. I can not toggle it off. I do not have photo sync on. I have deleted and reinstalled the app with no luck. I had a fully charged iPad Pro on Tuesday. Total screen time was 16 minutes. 1% when I turned it on today. Only thing was Dropbox background activity listed. This needs fixed ASAP. I also use one drive and google. Neither have any batter my drain.
TheMG's avatar
TheMG
Helpful | Level 6
5 years ago

Carlajo713 Take a look at the other replies.  You're trying to turn off the wrong setting.  Well it wont hurt anything but thats not the one that fixes this issue.  The setting you need to change is in the files app itself not in settings.

  • Carlajo713's avatar
    Carlajo713
    Explorer | Level 4
    5 years ago

    @TheMG  I did turn it off, thanks!  I just wanted to make sure that Dropbox knew that this was a HUGE issue.  Shouldn't be able to override my setting as it clearly is.  Nor should it use as many resources being included in files when other apps are not.  

     

    But thank you!  

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