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Forum Discussion
Backup stuck
My backup has been stuck at 99% complete for days. How do I get it to complete?
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Homer, happy Monday!
Is the app still stuck syncing the same number of files? Have you made sure the app's bandwidth is set to "No limit"?
I'd also suggest you sign out of the app, then sign back in. Also, if you visit your Backup page online, are you able to see the feature's status there?
Still stuck at the point when only 74 files are left.
I signed out of the Dropbox Mac app, uninstalled it, reinstalled it, and the backup still freezes at the same point.
As to the Backup page online, I see the Backup there, but I can't tell if it backed up everything or not.
As far as your "Have you made sure the app's bandwidth is set to "No limit"? " instruction, that link sends me to a page in Polish.
- Nancy
Homer, feel free to send over a screenshot of your Backups page, and we can check it for you.
I also checked the link Megan sent and it loads alright on my end. Can you please try it again, and let me know if it works now?
I'm attaching screenshots of my Backup page, and what happens when I check on the "bandwidth" link. However, I did get to the bandwidth page when I used the "it" link in your follow-up email. I went into the Preferences and changed Upload bandwidth to No Limit. We'll see what that does.
But I see another problem. The Dropbox icon in the Mac menu disappears when I am using OneDrive. Isn't it possible to have Dropbox and OneDrive active at the same time?
page
- Nancy
Have you seen any difference after updating your bandwidth settings?
Also, have you always had issues with running Dropbox and OneDrive on your device at the same time, or is this something that changed after a recent update?
