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Homer's avatar
Homer
Helpful | Level 7
3 years ago

Backup stuck

My backup has been stuck at 99% complete for days. How do I get it to complete?

 

desktop
Dropbox Backup

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the extra screenshot! 

     

    If possible, can you please temporarily unlink OneDrive from your computer, and let me know if the desktop app completes syncing now? 

     

    There may be an issue indeed with Dropbox and OneDrive overlapping, so I’d like to make sure that this isn’t the reason why your backup can’t complete.

  • krebernik's avatar
    krebernik
    Explorer | Level 3
    3 years ago

    Both computers stopped synching. The MacBook Pro with the same "99%".
    Switching the WLAN connection helped for me.

  • Homer's avatar
    Homer
    Helpful | Level 7
    3 years ago

    Thanks, I'd like to try that. Where do I find the WLAN setting on a Mac?

  • krebernik's avatar
    krebernik
    Explorer | Level 3
    3 years ago

    I turned on tethering on my mobile phone and clicked the WLAN icon in the menu bar. Once I switched the network, dropbox continued with its synchronization.

     

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