My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist" online if I try to share a link. I"m running the newest version of Dropbox, Mac 13.3.1. I've quit DB and reinstalled. I've logged in and out both online and on the desktop app multiple times. Everything worked perfectly until the upgrade... Any thoughts?

Hey Dropbloke, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again?

Dropbox stuck indexing files | The Dropbox Community

33 Replies

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Jay
Dropbox Community Moderator
3 years ago
Hi Dropbloke, thanks for bringing this to our attention.

Could you confirm the version number of the Dropbox desktop application by hovering over the icon in the menu bar?

This will help me to assist further!
Dropbloke
Explorer | Level 3
3 years ago
172.4.7555
Jay
Dropbox Community Moderator
3 years ago
Can you see which files are indexing according to the Dropbox desktop application? Are there any sync issues showing in the the options under the avatar on the top right?
Dropbloke
Explorer | Level 3
3 years ago
No sync issues reported. It's been stuck at "1,694 files" for the last week. I don't think any new content syncs.
Walter
Dropbox Community Moderator
3 years ago
Hey Dropbloke, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again?
Dropbloke
Explorer | Level 3
3 years ago
Followed that procedure, logged out, and logged in. Files synced but now I have 2 Dropbox locations on my computer - one in my favorites bar, but the Dropbox under locations is now gone. I can go to it manually, but it has different content.
Jay
Dropbox Community Moderator
3 years ago
If the Dropbox folder is in the CloudStorage location in Locations, when it should be visible. Could you attach a screenshot showing what you're seeing in Finder?
Dropbloke
Explorer | Level 3
3 years ago
The desktop app prompted an update, which I did. Dropbox once again migrated over to the cloud storage location. Everything seems synced up and working properly now. I'm guessing it was the "Fix Hardlinks" or "Fix permissions" suggestion that did the trick, followed by the update. Thanks.
Hannah
Dropbox Community Moderator
3 years ago
Thanks for keeping us updated, Dropbloke and I'm glad to see that the issue is now resolved.

If you come across this again, please let us know.

Have a great day!
cemilto71
New member | Level 2
2 years ago
Hi! I have an issue with syncing on one of my computers. Already more than a month my Dropbox app has been trying to sync 9 files but cannot. The app icon has a blue circle on it, when to tick, it shows "Syncing 9 files". Nothing is shown in "View sync issues" or could't find any file that is being synced in folders. Noway to find the problem and solve it. Please help!